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Support in English

For sign-in, playback, ads, rewards, clip submissions, updates, privacy, or account-deletion help, email support@brainrottedgames.com. Include your device model, OS version, TierSnap version, the approximate time of the issue, reproduction steps, and a screenshot if available. Never send a password, verification code, or payment information.

Delete your account

In Android, sign in and use Delete Account below the profile card on Home. In iOS, open Settings → Delete Account. Review the deletion scope and confirm. If the app is unavailable, email us from the address used for the account with the subject “TierSnap Account Deletion.” We may ask you to verify ownership. See the English privacy policy for the data that is removed or retained.

Quick troubleshooting

• Update TierSnap from the store, force-close it, and reopen it.
• Confirm automatic date and time, then try a different network.
• For video audio, check media volume, silent mode, Bluetooth output, and the in-player sound button.
• Rewarded benefits are granted only after the ad network reports that the ad was completed.
• A VPN, filtered network, or ad-blocking DNS may prevent YouTube or ads from loading.

Profile images

Crop the image to a square in the app. JPEG, PNG, and WebP are accepted; the server validates and re-encodes it as a 512×512 WebP while stripping source metadata such as camera or location fields. Replacing or deleting the image removes the prior server object. Account deletion removes all profile-image objects and private ownership indexes before Firebase Auth is removed.

Tier Coins

In Shop, Watch an ad · Get 50 Coins can be completed up to three times per day. Each completed quiz question earns 1 Coin, and a normally completed game offers one rewarded ad that can add the same number of Coins earned in that game. The Shop limit resets at midnight Korea Standard Time, and the balance cap is 1,000,000 Coins. Ad-funded credit is added only after the server verifies the ad network's signed completion notice, so it may take a short time to appear. Reopen Shop or check again shortly if the balance has not updated.

Tier Coins can be spent in Shop on 50 background themes, 50 button themes, and 50 panel themes, each purchased and equipped independently. Purchase and balance deduction are committed together by the server, and retrying the same request does not deduct twice. Verified ad-removal owners never see an ad, so the ad-funded Coin action is unavailable to them.

Optional usage analytics

Firebase usage analytics is separate from advertising choices and is off after a new install. It sends limited pseudonymous installation-level app and device information and screen, quiz, and supported community interactions only after you expressly enable Usage Analytics in Settings. While enabled, verified ad-removal purchases may add store-provided product, price, currency, and transaction information, and linked AdMob may add ad impressions, clicks, exposure time, estimated revenue, format, and source information as automatic Analytics events. TierSnap does not duplicate these as manual advertising or revenue events and sends no Firebase user ID, email, nickname, post, comment or video ID, or content text. You can turn it off at any time; doing so stops new collection and resets local Analytics data and the app-instance ID.

One-time ad-removal purchase

Once verified, the purchase removes all advertising formats, including banners, interstitials, and rewarded ads. Features such as nickname changes or revives that otherwise use an ad remain available without viewing one, but Tier Coin credit whose condition is actually watching an ad is unavailable. App notices and event information are not advertisements and may still appear. The purchase belongs to the Google Play or App Store account used to buy it, not to a TierSnap account. Restore it on the same platform with the same store account that made the purchase. Android and iOS purchases are not shared or restorable across platforms.

Deleting a TierSnap account does not automatically refund the purchase or delete the store's purchase record. Google Play or the App Store processes the payment and purchase record. TierSnap does not store raw payment details such as card numbers, purchase receipts, or purchase tokens in Firebase.

Event notice dismissal

Tapping Do not show again today on the left side of the event-notice footer immediately closes the event notice and stores that event's campaign ID and the device-local date on the device, keeping it hidden across restarts for that same local date. The Close text on the right, the device Back action, and an image-link action do not create daily suppression and close the event notice only for the current app run. The event may appear again on the next local date if it remains active.

Submission reviews

A rejected quiz clip suggestion or “Who’s at fault?” video report shows both its rejection category and the operations team’s explanation in the signed-in user’s private submission history.

For Who’s at fault?, users report only a game, YouTube link, and optional note after accepting the community rules. The operations team reviews the video and writes the public question, situation description, and A/B choices. Only approved reports are published.

Game-by-game free community

This is separate from Who’s at fault?. When enabled for a game, user posts and comments may become public immediately without prior approval. Use the in-content menu to report a post, comment, or author for spam, abuse, hate, sexual or violent content, personal information, copyright, child safety, or another reason. You can also block an author.

Self-deleted content disappears publicly immediately and is never restored. If it was already reported, private evidence may remain only as long as needed to finish safety review and is then removed or de-identified. Account deletion removes author-linked evidence, reports, blocks, suspension state, and request records as described in the privacy policy.

The number in brackets beside a post is the combined count of its comments and one-level replies. On Android, TierSnap does not request notification permission merely because you entered the community. If you explicitly enable notifications from the settings at the top right of Game Community and allow the Android 13 or later system permission, TierSnap can notify you when another user comments on your post or replies to your comment. Your own comments and replies do not generate a notification to you. You can disable the feature in community settings, sign out, or block TierSnap notifications in device settings.

Friend-invite campaign progress

After accepting the official rules and claiming an invite code during the campaign, an invitee must successfully finish five distinct valid game sessions. No community post is required or tracked for referral qualification. The inviter sees the invitee's current profile nickname, game-session progress from 0–5, and completion status, but not the invitee's email, UID, content, or exact activity time. A later nickname change is reflected in this view. In-app completion is provisional until abuse and policy review. See the official rules for dates, ranking, prizes, and delivery terms.